You can register and verify your information (last name, first name, registration number, mobile phone number) on the MonPay app or website. To complete full registration, please visit a Mobicom service branch and sign the MonPay service agreement.

• The maximum daily transaction is 40,000 MNT
• The maximum balance of the Monpay account is MNT 100,000

If you want to increase your transaction and account limits, you can come to MobiCom service branches with your ID card and sign a “Monpei Service User Agreement”. This agreement shall be concluded by a person who has reached the age of 18 and has legal capacity. If a consumer under the age of 18 wishes to enter into a contract, his / her legal representative (parent or guardian) shall enter into a contract and assume the rights, duties and responsibilities under the contract.

• The maximum limit for a single transaction is MNT 5,000,000
• The maximum balance of the Monpay account is MNT 20,000,000

You can manage your Monpay account through the Monpay application and website to make payments, get loans and use many daily services.

The Monpay service fee will be automatically deducted from the customer’s account at the time of the transaction at the following rates.

 

Transaction types	Transaction purposes	Fees per transaction
Deposit transactions	To convert the cash capital into the Electronic money and put to MonPay electronic account	0 (zero) MNT
Withdrawal transactions	To convert the Electronic money into the cash capital and withdraw from MonPay electronic account	300 (three hundred) MNT
Purchases	Making payments from MonPay account	0 (zero) MNT
Payment of bills	Making payments from MonPay account	0 (zero) MNT
Transfers	Making transfers from MonPay account to MonPay account	10 (ten) MNT
Checking the balances	Checking the balances in MonPay account by SMS	5 (five) MNT
Getting the slips/statements	To get the slips/statements of MonPay account	100 (one hundred) MNT per page
References	To get the references on MonPay account	1000 (one thousand) MNT
Transfers to bank accounts	To transfer to the bank account from MonPay account using the application, www.monpay.mn website and USSD channels	200 (two hundred) MNT/Per every transaction
Inactive account maintenance fee	Withdraw fees from accounts that have not been used for more than 6 months	200 MNT/Account inactive per month

• The User can make the following transactions within the Monpei account within the transaction limits;
• Transfer funds to an electronic account; Convert money from an electronic account to cash;
• Electronic account transfers; Make payments with electronic account money;
• Check electronic account balance; Obtain a transaction statement;
• Get acquainted with the operating procedures of Mobifinance;
• Temporary suspension, reinstatement or termination of Monpay service rights;
• Receive your account balance and transaction statement in accordance with Mobifinance regulations and request comments on relevant information;
• Complain to the 1800-1199 call center about Monpay service and transactions and demand that they be resolved in accordance with the agreement;
• Require Mobifinance to fulfill its contractual obligations;

• Provide services using customer information; Market research;
• Delivery of service news and information;
• Provide information to third parties in order to comply with legal and contractual obligations to give;
• The Parties shall endeavor to resolve any disputes and disputes arising out of or in connection with the Monpay Service User Agreement by mutual consent. if such a decision cannot be made, it shall be resolved in accordance with the legislation of Mongolia;

• Provide accurate and complete personal information to Mobifinance. Changes to personal information Within 5 working days, contact the service branches of Mobicom Corporation LLC to notify;
• Ensure the privacy and security of your Monpay account, modify and maintain privacy if necessary If the customer finds out that he / she has lost his / her e-money service device, lost his / her service password, PIN code, access, lost it, has not been authorized from his / her account, or made a controversial or fraudulent transaction, he / she should immediately notify Mobifinance by calling 1800-1199. to be fully responsible for the damage caused;
• The Monpay card is the property of Mobifinance and will not be lost in case of loss To prevent, immediately call 1800-1199 and close. The user is responsible for any problems or damages caused by the known or missing doors;
• The user has intentionally or unintentionally transferred, used, used, misapplied a mobile phone or device to a third party, the phone or device was broken, turned off, out of network, the mobile phone was blocked for 90 days or the device was a mobile phone or SIM card other than specified in the contract Any consequences, such as the failure of the transaction due to use, the cost itself fully responsible.

• Changes in the user’s personal information are specified in the General Law on State Registration to obtain from the authorized state registration authority in accordance with;
• In case of frequent and suspicious transactions from the user’s Monpay account, Mobifinance requires the user to check and confirm the transaction, operations such as temporary closure;
• Require the consumer to fulfill his / her obligations under the law and the contract termination of the contract in case of non-compliance;

• Repeated breach of contract;
• The account was used for illegal activities;
• Giving false information; Deceived;
• Obstructed the activities of Mobifinance;
• Monpay service has been used in a way that is harmful or inappropriate to other users;
• The consumer’s legal capacity has expired. Based on the statement from the law enforcement agency, the user’s account expenditure suspend transactions, close or cancel accounts if necessary;

• The terms of the Agreement may be changed on your own initiative, and changes are notified 30 (thirty) calendar days in advance through the Monpay Service website, and if the user continues to use the service after the change, the change is accepted calculate;
• Except as otherwise provided in this Agreement and the law, customer information shall not be disclosed to others disclosure;
• Prompt customer transactions within your technical capabilities ensure reliable performance, continuous, normal and safe operation of the system To respond to suggestions, notifications and complaints received by 1800-1199 within 3 working days and resolve them within a reasonable time;
• The money transferred to the customer’s electronic money is transferred to the bank guarantee account 100% placed and not used for business or collateral purposes;

• Since registration of the service, for reasons beyond the control of the parties, such as fires, floods, precipitation and dust storms, earthquakes, lightning electricity, volcanic and other explosions, explosions, overheating and cold weather or decisions of public authorities, quarantine regimes, highly contagious diseases, strikes, riots, riots, armed conflicts, due to unforeseen or force majeure circumstances such as war (declared or undeclared), terrorist attacks, nationwide fuel and energy restrictions, public network congestion, and disruptions shall not be liable for non-performance or improper performance of its duties.
• The contract shall be considered terminated if the circumstances caused by unforeseen or force majeure circumstances last for more than 30 days.